Cancellations & Missed Appointments
When you book an appointment with me, that time is set aside for you - and ONLY you. I never double book and I try to always be ready for you when you arrive. In return, I ask that you keep your promise and show up for your appointment on time. Please understand that massage therapists only get paid when they deliver a service... therefore missed appointments are costly for me and prevent me from catering to other clients. In the event that you are unable to keep your scheduled appointment with me, please contact me by email at least 24 hours prior to your appointment. If I do not hear from you within this time frame, and you do not keep your appointment, you will be charged the full cost of your treatment. (If your cancellation is due to an emergency or illness please let me know and I am happy to assess each situation individually)
Please be advised appointments are booked and spaced strategically. Due to the increased cleaning between appointments, limited availability, and high demand for appointments, if you arrive late for your appointment, the treatment will still end at the designated time with no adjustment to the fee.
Please be aware payment in full is due at the time of treatment, please plan to use only contact-free methods of payment (credit or debit cards that have a tap, or email transfers). I will provide you with an electronic receipt that you can submit to your insurance company if you have extended health care benefits.
30 minutes - $60.00
45 minutes - $77.00
60 minutes - $96.00
I do not offer direct billing to your insurance company. I also do not accept MVA or WSIB claims.
Gift certificates can be purchased online and either sent directly to the recipient, or you can send it to yourself and print them to share at a later date. Click here to purchase a gift certificate now.
Masks and Physical Distancing
You will be required to wear a mask while in the office (and throughout your treatment), I ask that you wear a medical grade/surgical (or higher quality) mask. If you do not have access to a mask please let me know prior to your arrival. While the nature of massage therapy requires us to be very close, when not providing actual hands-on treatment, I am asking that we maintain social distancing by standing 6 feet apart.
You will be sent a Pre-Screening survey with your appointment reminder email. before your appointment. Failure to complete this form may result in the cancellation of your appointment. Please answer all questions honestly, some responses may mean we have to reschedule your appointment, if this is the case I will do my best to re-book you in a timely manner or put you at the top of my cancellation list. These screenings are for your safety, my safety, and all clients coming and going from the office. Do not come to the office if you are feeling unwell.
If you (or someone in your household) has tested positive or you have COVID-19 symptoms, please wait 10 days to book or reschedule your massage appointment. Symptoms need to be improving for 24 hours (or 48 hours for gastrointestinal symptoms) and no fever present. Note: Day 0 is the first day of symptoms or your positive test result, whichever came first.
Arriving for Your Appointment
When you arrive you are welcome to park in the spaces behind the building. There is a shared waiting room that allows for social distancing, but in light of COVID, if you feel more comfortable you can wait in your car and let me know that you have arrived (my cell phone number will be included in your reminder email). Please try to arrive no earlier than 5 minutes before your scheduled appointment time. Please be wearing your mask at this point. I ask that unless you are a parent accompanying your child, please come to your appointment alone.
All ages, genders, and bodies are welcome.
Information collected via this website is limited to what I need to provide you with the best possible service available anywhere. It will not be sold, or rented to any individual, group, corporation or agency. Release of your information occurs only when I have your consent; or when it is required to deliver a requested service to you; or where I am required or permitted to do so by law.
INFORMATION AUTOMATICALLY COLLECTED
Like other websites, this one automatically gathers anonymous information about you such as your Internet address, the date and the time you visited my site, and the pages you viewed. This information is collected specifically to better understand how my website is being used and to improve its effectiveness.
EMAIL ADDRESS AND CONTACT INFORMATION
When you send me e-mail or when you request an appointment with me, I acquire your email address. I use your email address to acknowledge your appointment request and/or reply to your questions, and I may store your communication and my reply in order to provide you with a high level of client support. I may also use contact information collected on this website to contact and correspond with you regarding the services that you requested and other related services I may offer.
When you book appointments through my website, I collect and store information about you necessary to complete your booking and to ultimately provide you with the requested services.
As a Health Information Custodian (HIC) under Ontario's Personal Health Information Privacy Act (2004), I am bound by law and ethics to safeguard your privacy and the confidentiality of your personal information. It is absolutely not my practice to buy, sell or trade private information.
My responsibilities include:
Collect only the information that may be necessary for your care
Keep accurate and up-to-date records
Safeguard the medical records in my possession
Only when it is deemed necessary for your treatment, and with further written permission, will I contact other health care providers outside the clinic
Information may be shared with another health care provider (including any member of a regulated health profession under the Regulated Health Practioners Act) and organizations on a "need to know" basis only where required for your care (emergencies, serious safety issues, other RMTs in the clinic)
Disclose information to third parties only with your express consent, or when necessary for legal reasons
Retain and destroy records in accordance with the law
Your request for care implies consent for my collection, use and disclosure of your personal health information for purposes related to your care. As noted above, other purposes require your express consent.
Your rights include:
Understand the purposes for the collection, use and disclosure of your personal health information
Refuse or give consent to the collection, use, or disclosure of your personal health information, except where required by law
Withdraw or change your consent
Access to view your records
Request amendments to your records
Obtain copies of your records (please request the fees for this service).
Complain to the Office of the Information and Privacy Commissioner (OIPC) about a custodian's refusal to give you access to all or part of a health record
Make a complaint to the Information and Privacy Commissioner about any breach of your privacy