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Privacy Policy
Cancellations & Missed Appointments
When you book an appointment that time is set-aside specifically for you, and missed appointments prevent me from accommodating other clients. I understand some life events are unforeseen but if you need to cancel your scheduled appointment, please allow for as much notice as possible.In the event that you are unable to keep your scheduled appointment, please contact me by email at least 24 hours prior to your appointment. If I do not hear from you within this time frame, you will be charged for the full cost of your treatment. Payments can be made via e-transfer or credit card, and if arrangements for payment are not made future appointments may be removed from the booking system.
Late Arrivals
Appointments are booked and spaced strategically. If you arrive late for your appointment, the treatment will still end at the designated time with no adjustment to the fee. If your arrival is more than 15 mins past your scheduled start time, the appointment will be forfeited and treated as a missed appointment.
Payment Policy
Please be aware payment in full is due at the time of your treatment. I accept credit or debit cards, or email transfers. I will provide you with an electronic receipt that you can submit to your insurance company if you have extended health care benefits. I do not offer direct billing to your insurance company. I also do not accept MVA or WSIB claims.
Appointments and Pricing
30 minutes - $68
45 minutes - $87
60 minutes - $109
All prices include HST
Appointment times include relevant intake, assessment, discussion etc.
Masks/COVID-19
As community standards regarding masking have changed, my practice will move to a mask friendly policy. While I will no longer require clients to wear masks, they are still welcome.
As your RMT, I am choosing to continue to wear a high quality mask. Our appointments together are long and in close proximity, so I feel very comfortable and confident making this decision. This choice also means that clients who still prefer to mask themselves, and/or be in a masked environment will feel comfortable and at ease.
I ask that you continue to monitor your health and wellness prior to your appointment. If you have any cold/flu-like symptoms please email me to rebook. If someone in your household is unwell, please be sure to wear a mask at the office. **If you arrive at the office unwell, you will be asked to reschedule and the missed appointment policy will apply.**
This mask policy is subject to change, and will return to a universal masking protocol if recommended by the community standard or Huron Perth Public Health
To read my detailed COVID-19 policies click here
Behavioural Standards
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Professional Conduct: Clients are expected to engage with therapist in a respectful and professional manner. Any form of inappropriate behavior, including but not limited to sexual comments, innuendos, or physical contact, is strictly prohibited.
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Therapist Discretion: The RMT reserves the right to refuse treatment to any client or any part of a client’s body at their discretion and with just and reasonable cause. This decision is made to ensure the safety and well-being of both the client and the therapist.
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Zero Tolerance: Any behavior that is hateful, or discriminatory will not be tolerated. This includes any actions or comments that create an uncomfortable or hostile environment.
All Welcome
All ages, genders, and bodies are welcome.
Privacy Policy
Respecting your privacy is important to me; I am committed to safeguarding your privacy online. I have posted this privacy policy to help you understand how your personal information will be treated when you use my services. This policy may change from time to time, so please check back periodically.
Information collected via this website is limited to what I need to provide you with the best possible service available anywhere. It will not be sold, or rented to any individual, group, corporation or agency. Release of your information occurs only when I have your consent; or when it is required to deliver a requested service to you; or where I am required or permitted to do so by law.
INFORMATION AUTOMATICALLY COLLECTED
Like other websites, this one automatically gathers anonymous information about you such as your Internet address, the date and the time you visited my site, and the pages you viewed. This information is collected specifically to better understand how my website is being used and to improve its effectiveness.
EMAIL ADDRESS AND CONTACT INFORMATION
When you send me e-mail or when you request an appointment with me, I acquire your email address. I use your email address to acknowledge your appointment request and/or reply to your questions, and I may store your communication and my reply in order to provide you with a high level of client support. I may also use contact information collected on this website to contact and correspond with you regarding the services that you requested and other related services I may offer.
BOOKING SERVICES
When you book appointments through my website, I collect and store information about you necessary to complete your booking and to ultimately provide you with the requested services.
USE OF COOKIES
As part of my ongoing effort to personalize my services and to make your experience with me an enjoyable one, I may use cookies to store and retrieve information about you and your usage of my website. Cookies help me see which parts of my site are most popular and which are least popular, allowing me to identify areas of the site that may need attention - ultimately translating into better service for you.
A cookie is a small amount of data that is sent to your browser from my website and stored on your computer's hard drive. The use of cookies is an industry standard.
PROTECTING INFORMATION
As a Health Information Custodian (HIC) under Ontario's Personal Health Information Privacy Act (2004), I am bound by law and ethics to safeguard your privacy and the confidentiality of your personal information. It is absolutely not my practice to buy, sell or trade private information.
My responsibilities include:
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Collect only the information that may be necessary for your care
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Keep accurate and up-to-date records
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Safeguard the medical records in my possession
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Only when it is deemed necessary for your treatment, and with further written permission, will I contact other health care providers outside the clinic
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Information may be shared with another health care provider (including any member of a regulated health profession under the Regulated Health Practioners Act) and organizations on a "need to know" basis only where required for your care (emergencies, serious safety issues, other RMTs in the clinic)
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Disclose information to third parties only with your express consent, or when necessary for legal reasons
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Retain and destroy records in accordance with the law
Your request for care implies consent for my collection, use and disclosure of your personal health information for purposes related to your care. As noted above, other purposes require your express consent.
Your rights include:
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Understand the purposes for the collection, use and disclosure of your personal health information
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Refuse or give consent to the collection, use, or disclosure of your personal health information, except where required by law
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Withdraw or change your consent
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Access to view your records
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Request amendments to your records
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Obtain copies of your records (please request the fees for this service).
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Complain to the Office of the Information and Privacy Commissioner (OIPC) about a custodian's refusal to give you access to all or part of a health record
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Make a complaint to the Information and Privacy Commissioner about any breach of your privacy
If you have any concerns about the accuracy of your records, if you would like to discuss my privacy policy in more detail, or have specific questions or complaints about how your information is handled, please contact me directly.